Beschreibung
Overall Experience (in yrs.)7-9 Yrs.
Technical skills (Required - Mandatory)
Hands on experience in…
Application: SAP Basis, NetWeaver, ABAP/Java-Stack, SAP PI/PO, SAP BI/BO, SAP CRM, SAP SRM, FIORI, Avantra, ServiceNow, SAP LaMa
Technical: Troubleshooting SAP Basis issue, SAP Client Copies, SAP System Copies, Installing SAP System, Language Pack Installation, Tablespace Management, Spool Administration, Live Cache Administration, SSO/SSL Configuration, Kernel Upgrades, SAP Hardening, Data Loads, System Monitoring, ALE and Partner Profiles setup, Workflow Management, SAP Parameter, SAP Transport Management, SAP User and Role Administration.
Certification: Certified in SAP Basis or SAP HANA
Technical skills (Required - Nice to have)
Database: SAP HANA, Oracle, MaxDB , Sybase, MSSQL
Operating Systems: Linux, Unix, Windows
Technical: Infrastructure Basis Activities
Language skills needed
Spanish, Portuguese
People skills
Supporting and mentoring the L1 and L2 Team in day-to-day work.
Soft skills
· ITIL Process Knowledge (Incident, Change and Problem Management),
· Manage and work in the area of SAP operation support, Implementation support, rollouts and Project support.
· Hands on experience in troubleshooting of both ABAP, Java stacks.
· Capable of designing and implementing System Landscape, Architecture, Backup strategy
· Strong Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
· Ability to convert mandate tasks to automation tasks
Area of responsibilities
§ Familiar with SAP Products (SAP ECC , PI , Portal and solman, BOBJ, IDM, GRC ) and Administration.
§ Expertise in trouble shooting the performance issues and preparing RCA.
§ Solving escalated tickets from L1, Ticket logging and escalation to L3 where required
§ Perform complex tasks like Parameter changes, Kernel upgrades, Hardening, Takeover, Support pack upgrade, certificate imports, License updates, Java system deployment.
§ Configure and manage the SAP printing subsystem for all SAP instances
§ Monitor and maintain SAP systems environments for optimum performance and be proactive in identifying potential problems (environments include Sandbox, Development, QA, Production and DR etc.,).
§ Perform SAP client administration (create client, copy client, delete client, export/import client) as required.
§ Installation, configuration, and system administration of Solman and PI/PO systems.
§ Develop and maintain system documentation for all SAP instances and interfaces. Provide status reports for projects to management.
§ Analyze reoccurring Incidents, Problem tickets and provide recommendation / solution for a permanent fix.
§ Identify automation opportunities amongst daily tasks and provide inputs for script development.
§ Train and mentor L1 on complex activities to cater to the next in-line support chain
§ Knowledge on FIORI, GRC will be added advantage.
§ Perform SAP client administration (create client, copy client, delete client, export/import client) as required.
§ Change management - should be able to support maintenance activity within SAP Basis area, like support package implementation, security notes, etc
§ Experience in SAP HANA performance tuning, HANA DB upgrade and Refresh.
§ To shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
§ Guide team(s) on project processes, deliverables and contribute to the proposal development and internal capability-building and help detail the project scope
§ Implement automations for significant reduction in manual efforts, it is essential to have hands-on experience.
§ Create and publish knowledge base articles and contribute to knowledge management activities in the service.
§ Analyze reoccurring Incidents, Problem tickets and provide recommendation / solution for a permanent fix.
§ Identify automation opportunities amongst daily tasks and provide inputs for script development.
§ Train and mentor L1/L2 on complex activities to cater to the next in-line support chain
§ Participate in the planning and implementation of SAP system upgrades.
§ Proven consulting background in providing both technical delivery and advisory services in a senior role
§ Must have experience in Real world SAP HANA Experience.