Beschreibung
Service Manager for Deskside Support/Service Manager/Deskside Support/Support
My client, a large consultancy, is looking for a Service Manager for Deskside Support immediately for 6 months.
The ideal candidate will have strong experience and Good all around knowledge of IT, Knowledge of ITIL process flow, IT Service Delivery experience, good experience in IT delivery organization, Very good English and German language skills in business & IT, Excellent communication skills both verbal and written, with the ability to tailor communication to the intended audience (Client end users & IT Management), good experience in HW/SW support, Microsoft qualifications, Ability to prioritize and work calmly in a sometimes volatile environment and A proactive and assertive work ethic.
The responsibilities of the job entail the ideal candidate To manage the support for all Deskside service incidents/requests through to successful completion and user satisfaction using client support tools, To regularly review performance and trends in response to incidents/requests of all types and to provide recommendations to the Team Lead for service improvement, To act as a point of escalation between the business and SMO, To work with vendors/Client to ensure Deskside service teams are supporting the business, reporting correct figures and adhering to SLA's, To work with vendors/Client to ensure all centrally managed images are applicable to the needs of the business and that all applications are appropriately packaged and ready for use, Regular updating of Client's Knowledgebase for Client systems and processes.