Beschreibung
For one of our clients we are looking for Support Analyst – Telecom OSS/BSS ApplicationsTarget of tasks:
• Perform technical and functional support for CD Rator platforms within L2 scope for functions like issues resolutions on code level , data corrections & migrations,
• Respond to defects for strict adherence to SLAs and KPIs of support.
• Establish monitoring processes, develop re-usable scripts for platform monitoring, deployments, start-up/shut-down scripts, log clean-ups, data migration, generating reports, performance checks etc.
• Supporting platforms like PROD, E2E, CRT, Dev and System Test.
Required skills:
1. Technologies : PLSQL, SQL, Oracle DB, knowledge of servers
2. Experienced in L2/L3 support activities with strong customer facing exposure. Resolve ticket by analysing the problem at Code Level and raise tickets towards application team. Knowledge/certification in ITIL will be added advantage.
3. Experience in maintenance, platform support (PROD, E2E, QA) for Oracle PL/SQL based applications/CDRator. Experience in Telecom BSS area and development of activities will be added advantage.
4. Strong analytical and debugging skills on platform issues and should have knowledge of various interfaces like FTP, sFTP, SOAP, REST, Remote Access, IP, VPN, NAT.
5. Knowledge of various configurations, UNIX utilities (SCP, SSH, SSH-Keygen etc...) & Windows servers. SQL & UNIX Shell scripting knowledge is must.
6. Working knowledge of DBA activities of Oracle will be added advantage.
7. Good Communication skills & Good Team player and able to lead/guide team
8. Telecom Domain Knowledge (Desirable) & Experience in working on stringent SLAs, KPIs.
9. Should be prompt to respond on support tickets, communicating with multiple stakeholders on issues and work around.
10. Overall 6+ years of experience working in Maintenance & Support activities for BSS/CDRator applications in Telecom Domain. (Either 2nd Level OR 3rd Level support)
Language skills:
German – nice to have
Start: 1 August
Location: Munich
Duration: 6 months+
Contact name: Ivan Rusinov
Tel:
E-mail: