Beschreibung
Einsendeschluß: 11.06.2014Anzahl d. Personen: 1
Branche: Telco
Einsatzort: Düsseldorf
Zeitraum: 01.07.2014 - 30.09.2015
Anmerkung:
Auslastung: 100%
Profilvorgaben: Englisch
Preisvorgabe: EUR/Tag (8-Std.-Basis)
Projektbeschreibung/Aufgaben/Rolle:
For our client we are looking for a Service Manager/Designer(m/f).
The key aims of the engagement are to:
• People:
1. Agree and deliver a revised team organisational structure with defined roles, responsibilities and characteristics required to provide an end to end service with clear differentiation between real time and non-real time operations.
2. Manage the impacts on the organisation and current team structures of adoption of a service based approach.
• Process:
1. Identify and agree the required SLAs (Service Level Agreements), OLAs (Operational Level Agreements) and UCs (Underpinning Contracts that are required to identify the key service offerings.
2. Negotiate and deliver SLAs with customers and underpin the SLAs with both internal OLAs and external supplier UCs (Underpinning Contracts) thereby presenting an end to end view of the Service provision.
3. Deliver systems and processes required to support and maintain SLAs and OLAs such that they remain valid and current.
4. Support the in-flight activities that have been initiated with an aim to deliver a Service Catalogue describing the services offered.
5. Identify and deliver an assumed charging model (at the minimum describes specific and holistic view of current cost of service provision) at varying levels of service whilst ensuring that the SLAs and OLAs are matched to a transparent cost model to populate the product catalogue of offered services.
• Technology:
1. Agree and deliver the Systems Management tools (systems admin tools are out of scope) required such that the metrics that need to be captured across the end to end service in order to measure and maintain SLAs and OLAs are available.
2. Deliver System relationship maps to aid service management processes and drive out the understanding of the end to end service.
3. Obtain metrics from the Systems management tools and develop management information processes
Erforderliche Skills:
Weitere Skills/Hinweise:
Wichtiger Hinweis für Ihr Angebot:
Bei Einsatz weiterer Sublieferanten ergänzen Sie Ihr Angebot bitte um folgende Angaben:
- Name Ihres Sublieferanten.
- Status des Beraters (angestellt/freiberuflich).
Profile ohne diese Angaben werden zukünftig nicht mehr berücksichtigt.
Please send CV to:
contact person: Armend Krasniqi