Beschreibung
Role: Technical Support
Location: Stuttgart, Germany
Duration: 3 to 6 months
Job Description:
ITIL Process Ops Process;
Essential:
Resolution of non-programmatic 2nd level support tickets like User Configuration, various Application related configuration.
Generation of reports, statistics.
Generation of system-backup.
Tracking one's own and other supporter's tasks.
Updation of administration manuals.
English and German Speaker.
Desirable:
Experience with Lotus Domino 7.x onwards, Notes and Web client application Support, SharePoint 2010+ Client Communication with end users and other levels of supporters for clarification of queries.