Process Analyst / Incident Manager for Network Technology / Telecommunication Area in HH

Beschreibung

Stellenbeschreibung:
Process Analysis in Telco Area / Network Technology; In detail: UTS is a project to introduce a Unified Ticketing System. In the context of introduction there is the task to align the processes, agree efficiencies and identify and implement process/efficiency benefits. The target is to identify both potentials and risks, to drive decisions whether to implement/mitigate them, to create plans how to implement them in terms of change management and documentation, and to execute and monitor the implementation of the process/application handling changes.

Erforderlich:
Deep experience in Analysis / Status Analysis; Profound Know How on Telecommunication Processes; experience in performing analysis where unification is still possible on process level and which benefit can be generated; exp. in identifying efficiency opportunities and preparation decision proposals on unification topics and drive the decision together with the process accountables; exp. in create plans how to implement the unifications considering dependency to tools, necessary documentation and training effort, measurement concepts, change (people) management and implement the plans and monitor the execution


SATZ Software & Consulting GmbH ; Walter-Gropius-Str. 15 ; 80807 München
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