Beschreibung
2 X Service Designers - 6 month contract - Immediate start
2 X Service Designers are immediately required to work on site for a multinational client in Berlin and Barcelona.
The ideal candidate will have experience with large scale ITIL implementations as well as producing service wrap in the form of low level service design and ensuring the low level design is linked to a baseline requirement Matrix and high level design.
Key skills:
ITIL implementation experience - ideally with ITIL V3
Understanding and awareness of industry related OSS/BSS systems used for monitoring, billing, reporting etc.
German/Spanish language skills - fluent/business level
Job role:
Producing service wrap in the form of low level service design covering what is required to deliver, operate and manage the Services offered to the customer; eventually covering "How services shall be consumed"
Designing processes & reports/interfaces around tools/resources etc. for services that are instrumental in deliver, operate and manage customer solution such as Incident, Problem, Event, Change, Capacity, Availability, Asset & Configuration, Service Level Management and Request Fulfilment
This role is based on site in Berlin and Barcelona.
6 month contract
Rate: £350 - £370 per day