Beschreibung
An exciting opportunity has arisen for an experienced Technical Service Desk/Remote Support analyst to join well established blue chip organisation based at their prestigious offices in Hamburg.
As a Technical Service Desk/Remote Support analyst you will have:
* Significant years of Service Desk or End User Support experience.
o Minimum of 3 years of Help Desk experience
o Minimum of 2 years of Application Support experience
o Minimum of 3 years of experience in technical area of expertise
* Knowledge of integration points between various business processes, technologies, or modules.
* Key Job Disciplines (One or more will apply):
o Windows Operating System Support: Configuration and technical support for all Windows
operating systems.
o Desktop, Printer, and Laptop Hardware Configuration/Setup/Troubleshooting: Configuration
and technical support for HP Laptops and Desktops including installation of required hardware
and software and support of HP Printers.
o PC Troubleshooting: Analysis and correction of laptop and desktop technical issues.
o Application Support: Functional application support of Microsoft Office and other productivity
applications used throughout the enterprise.
o Use of PC Management Tools: Use of remote control, imaging, and other basic PC
management Tools.
o Patch Management: Maintenance of PC patch levels for existing laptops, desktops, and Offsite
Facilities computers using WSUS Patch Manager.
o Image Design: Development/Analysis of PC images, using SCCM for deployment on
equipment.
o BlackBerry, Smartphones and mobile device support: Deployment and troubleshooting.
The purpose of the position is to provide support to end users on a variety of issues through identification, research, and resolution of technical problems. Support is provided by responding to telephone calls, email and personnel requests using best practices and department procedures for technical support. Scope of support includes timely review and completion of assigned work orders and much more!
So you if you have the above experience please do apply!