Beschreibung
JD is mentioned below:
Producing service wrap in the form of low level service design covering what is required to deliver, operate and manage the Services offered to the customer; eventually covering How services shall be consumed
Scope would include designing processes & reports/interfaces around tools/resources etc. for services that are instrumental in deliver, operate and manage customer solution such as Incident, Problem, Event, Change, Capacity, Availability, Asset & Configuration, Service Level Management and Request Fulfilment
In addition, service designer also designs & documents how the customer solution will be monitored, reported, billed, how CMDB updation will happen & what service levels the solution will deliver (including SLA commitments, early life SLAs, any other KPIs, 3rd party service measurements etc.)
Conduct customer workshops along with internal stakeholders to agree and finalize low level service design required for Service Management and Service Operations
Responsible to create single technical agnostic service wrap/design for customer solution
Negotiating and agreeing levels of service to be delivered ie SLAs, OLAs and underpinning agreements and ensuring that targets agreed within underpinning contracts are aligned with SLA and SLR targets
Work closely with Service Architect, Technical Solution Manager (TSM), Solution Design, Service Acceptance Manager (SAM), Solution Operations and Service & Contract Manager (SCM) while creating the low level service design and during early-life/handover
Ensure that low level service design is enhanced/updated with any move/add/change/delete during the in-life of customer solution