Beschreibung
- Understanding and awareness of industry related OSS/BSS systems used for monitoring, billing, reporting etc.
- Strongly focused on process and methods.
- Excellent communication skills (verbal and written) including presentation skills and ability to articulate ideas clearly and simply both at technical and business levels.
- Proven ability at producing documentation and proposals.
- Acclaimed specialist in own area with depth and breadth of knowledge.
- Experience in working closely with Sales and Marketing groups, Design, Delivery and Operations teams .
- Strong team player and ability to manage relationships with key customers and suppliers.
- Proven analytical ability across internal business operations, related industries, markets, competition etc.
- Flexible approach and an ability to operate effectively with uncertainty and change; operates effectively in a highly complex Matrix organisation.
- Pro-active in responding to customer needs and requirements.
- Has a logical/methodical approach to fault management.
- Ability to work well under pressure and meet tight deadlines.
- Minimum 10 years work experience within the IT/Telecom industry ideally in a service management or consultancy role or 3rd party clients and developing service offerings and propositions.