Beschreibung
Lawrence Harvey is looking for a well known IT consultancy in Germany for a Genesys Call Center Routing consultant to join their team based in Duesseldorf on a 6 months assignment.
Please note that this is an English speaking project, however some German skills would be a PLUS.
The consultant shoul have at least 3 - 4 yeras experience within the following areas:
*Experience in developing and delivering Genesys Contact Center routing, IVR applications, CTI and Genesys Reporting
*Positions in Contact Center development, configuration, maintenance and support
*Experience in NICE technologies to support and maintain Call Recording Requests from various Business units. - Solid working understanding of the Contact Center Technology organization and its operations including, but not limited to Genesys Routing, CIM platform, Reporting, Genesys Voice Portal, QA, Workforce management, Cisco, Avaya and Multi Media channels
*Extensive application architecture experience including Genesys CTI integration to Front End applications and GVP integration to Back End systems.
*Programming skills
*Ideally some experience with data warehousing technologies.
I'm looking forward to receiving your application.
Genesys Call Center Routing Expert Lawrence Harvey is acting as an Employment Business in regards to this position.