Beschreibung
To support one of our customers we are searching for aProduct Support & Quality Engineer
in permanent employment (starting asap)
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Job Description
Support on key customer accounts to assure ongoing supply of high quality and reliable products. This position will focus on helping customers with quality and reliability issues and will drive for customer satisfaction and product quality improvement projects. Travelling to customer sites and company own factories on a regular basis is required.
• Establish and maintain contact with all assigned account’s key quality personnel
• Visit these customers on a regular basis and assist them in all product quality and reliability issues
• Coordinate failure and root causes analysis of returns, drive for corrective actions and follow up, monitor continuous improvements.
• Review and release 8D reports to customer
• Coordinate activities required to support and resolve customer quality/reliability issues, including but not limited to, organizing 3rd party rework, spearheading meetings/ conference calls etc.
• Utilizes metrics, product reliability and statistical analysis to assess performance and facilitate identifying the biggest improvement opportunities
•Track thoroughly all quality/reliability issues and report them on a regular basis
•Frequently report to the management on overall customer satisfaction and scorecard results
•Conduct audits and quality reviews, ensuring customer is fully informed of any corrective action taken as result of RCA process
• Lead customer quality improvement programs
• Acts as the customer’s advocate and communicates efficiently with customers
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Job Requirements
This position requires
• Degree in Electrical Engineering, Computer Science or a related discipline and product management skills in a global environment
• 3-5 years related work experience
• Good experience and background interacting with customers (strong focus on customer orientation)
• Knowledge of mechanical and electrical assembly processes
• Knowledge of Power Systems
• Experience in Quality Engineering
• Experience in trouble shooting and root cause analysis and its reporting and customer communication
• Good ability to plan, schedule and manage multiple tasks including analytical prioritization and problem solving skills
• Expertise in fundamental quality practices and methods including statistics, legal, cost, process and design quality
• Individual must possess excellent written and communication skills in German & English
• Ability to read, analyze and interpret common scientific and technical data and to effectively prepare and present information
• Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
• Ability to define problems, collect data, establish facts and draw valid conclusions
• Strong team player and mediator
• This position requires the ability to work flexible hours to support and/or coordinate meetings/conference calls with the company’s team in Asia and/ or the customer
Details about this project can be provided. Please don't hesitate to contact us.
Please send your profile and application if you are interested in this employment opportunity to:
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