Beschreibung
For our client we are looking for a NetApp Storage Admin in Munich.Support and daily administration of storage infrastructure
• Proactively reviewing/auditing and reporting on the customer’s storage environment for error
conditions and efficiency status
• Becoming a trusted advisor to the customer and account team
• Staffing augmentation to customers storage team
• Being a key conduit working with NetApp Global Services for support calls
• Operational duties within a customer’s IT Service Management framework.
• Providing support for storage projects and solutions such as backup and restore, disaster
recovery, storage consolidation, data protection, and storage performance.
Operating Systems: Unix or Windows systems administration functions including domain
structures, file systems, disk partitions, mounts, quotas, and general security.
• Networking: Local Area Network technology, specifically Ethernet, IP, DNS and NIS associated
daemons, FC switches and directors, network architectures including hubs, repeaters, bridges,
routers, and switches.
• Storage: SAN and/or NAS storage, data replication, storage efficiency and manageability
software
• Storage operations management tools technical implementation and operational concepts
Storage Operation – Provide daily management of NetApp storage estate through the use of
management tools ensuring operational response for execution, provision, access and
performance.
• Storage Efficiency and Optimization – Ensure NetApp products are suitably configured for
maximum storage efficiency. This may include such tasks as product upgrades, performance
monitoring, and system audit tasks.
• Documentation – Create and maintain NetApp storage infrastructure best practice
documentation for the customer.
• Customer Support – Provide support for operational issues, incidents and defects,, responding
in a timely manner to triage problems and implement fixes or escalate to NetApp Global
Support.
• Soft Skills – Successfully handle customer interactions and deal with a variety of issues which
encompass both technical and business needs for NetApp.
• Understanding of Service Operations (ITILv3) - Key functions include interfacing with Operations
Management and the Service Desk. Delivering on tasks within the following processes against
customer service Levels.
• Service Request Management
Event Management
• Incident Management
• Problem Management
• Access Management
Understand of Service Transition (ITILv3) – Support storage related projects for the customer’s
IT and deliver on tasks within the context/use of the following processes as defined by our
customers:
• Service Asset and Configuration Management
• Service Validation and Testing
• Evaluation
• Release Management
• Assisting with the client’s change management process
• Knowledge Management
Windows: good knowledge of NT, Win2K, Win2K3. Understand share and NTFS security
concepts.
• Unix: good knowledge of Berkeley, Linux, and/or System V Unix system administration
concepts including disk and network administration, NFS and NIS/NIS+ administration
• Networking: knowledge of Ethernet, IP, DNS and NIS associated daemons. Knowledge of
network architectures including hubs, repeaters, bridges, routers, and switches.
• FCP / SAN technologies: Switches and directors
• Storage: knowledge of storage administration and the concepts of file systems, disk
partitions, mounts, quotas, mirroring and sizing.
• Knowledge of NAS, DAS, SAN (fabric attached architectures).
• Experience with Data ONTAP fundamentals.
• Operational experience with NetApp’s Manageability Software (DFM: Operations Manager,
Provisioning Manager, Protection Manager)
A degree in Electrical Engineering, Computer Science, or equivalent.
• 3+ years’ experience in IT operations (preferably a storage related discipline).
• Networking and Fiber Chanel experience.
• NCDA Certified preferred
• ITIL V3 foundation Certified preferred
Germany
Able to work onsite 40 hours/week
• Able to accommodate “on call” duties or work after hours if necessary
• Strong command of ITIL concepts and the ability to operate within an IT Service
Management framework
• Operate against Service Levels and report the associated metrics for Service Levels as
required
• Familiar with ticket management systems and the functions of an IT helpdesk
• Able to follow strict procedures for implementation, operations and escalations.
• Strong troubleshooting skills.
We are looking for forward to receive your WORD-application including hourly rate and availibility. Reference :J091417 Duration :6 MM Location : MUNICH Languages : ENGLISCH GFT Resource Management GmbH GEISTHARDT, FRANZISKA T : F :