Beschreibung
We need for a client project an experienced Novell/OES Servers Specialist m/f.Description
In general most of the incidents are assigned to the Datacenter Operations (1st Level) for prequalification and have to be solved here if possible. In case 1st Level is not able to solve an incident, ticket will be assigned to 2nd Level for troubleshooting on a higher technical level in the following areas
• SLM outages
• Job abends
• Stopped system services
• Reaction on virus incidents
• Other Novell OS/Hardware malfunctions
• Disaster Recovery
• Generic incidents
The project language is English and German.