Beschreibung
Our client is currently looking for User Helpdesk Agents (m/f) for a project in Maastricht.Task description
* Resolve incoming support requests, incidents and problems
* Create tickets for logistics partners to pick-up and return defective units
* Log all incoming issues in the ticketing system
* Identify problems that can affect processes and escalate to management
* Resolve hardware, software, flashing and user issues
Skills
* Excellent communication skills
* Experience in customer support / problem solving business processes
* High affinity with the car trade, technology and / or electronic equipment
* Ability to identify, analyse and resolve problems over the phone with involved partners
* Ability to understand the relationship between internal and external processes and how tools and support systems interact
* Computer literate (MS Windows Office)
* Ability to learn quickly
Required language(s): German, English
Nice to have: Advanced fluent (verbally) in at least one other UHD language: French, Dutch, Italian, Japanese or Spanish
Location: Maastricht
Duration: asap for 2 month (extension optional)
Contact: Andrea Dylewski
Phone:
Mail:
If this is of interest to you, please send us your CV (incl. all necessary contact details) referring to the project name and relevant contact person. Please refrain from sending several attachments. We would appreciate any information concerning your availability and rate expectations. We look forward to receiving your application.