Service Architect

Beschreibung

• Should have min 7+ years of experience
• Multiple years of experience in Service Architecture
• German Language proficiency - Should be able to Speak/Read/Write
• Responsible for the co-ordination on a daily basis all matters relating to service offers and services supplied to existing and new accounts.
• Analyse request for proposals and undertake service modelling in close connection with the pricing manager and service delivery manager on a local and international level. Has to make sure all assumptions underlying the service model are integrated into the pricing model.
• Identify possible risks and develop corresponding means of mitigation
• To compile and analyse statistics and processes to determine costs and alternative processes for new business/projects and make expert recommendations. Needs to discuss this in detail with the service delivery business units.
• Contributes to the development of the service delivery model to analyse delivery trends.
• Evaluates associated service offerings and pricing practices.
• Responsible for the preparation of contracts for accounts including the compilation of documentation, storage and distribution to departments responsible for services delivery and management
• Participates in customer meetings to explain the suggested solution in detail. Analyses and transforms customer feedback into
• Participate in the development of new business on designated and new accounts, this may include pre-sales/due diligence activities.
• Ensure ongoing account development including the identification and realisation of additional business opportunities and their seamless integration into the service delivery model.