Beschreibung
<p>We need very urgent for a client project an experienced IP Telephony Specialist with the following skills:</p><ul>
<li>Technical Degree in Telecommunications Technology or similar acquired knowledge</li>
<li>3 years of experience in IP Telephony / call center technology</li>
<li>Experience with Erlang B/C Calculations </li>
<li>Excellent know how about Contact Center Service Levels and constraints</li>
<li>Good experience in CISCO Call Center Enterprise Technolgy, Know how on Alcatel / Avaya is
plus</li>
<li>Excellent know how in the area of PSTN and IP Telephony</li>
<li>Basic project management experience</li>
<li>ITIL certification and good working knowledge in regards to ITIL V3.0</li>
<li>Excellent command of English an German Language</li>
<li>Product ownership including roadmap and risk management responsibilities<br />
</li>
<li>Operates service at specified quality and availability levels </li>
<li>Reengineering and tuning of service as required, system test and surveillance<br />
</li>
<li>Adjustment of service to new technical or operative requirements </li>
<li>Installation, integration and configuration of off-the-shelf software components</li>
<li>Problem- and change management </li>
<li>Know-how Transfer between internal and external parties, alignment with other product owners</li>
<li>Consulting to customers and support of users, product marketing and stakeholder management </li>
<li>Documentation of service and service performance</li>
</ul>
Anforderung:
Projektstart: Oktober 2012
Projektende: 6 Months + Option
Auslastung:
Leistungsort: Großraum München
Direktbewerbung: href=http://www.people4project.com/freelancer/jobboerse_angebotedetails.php?GUID=70DDAC6F-7B08-E211-8EFF5825DE
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