Beschreibung
Für unseren Kunden in Stuttgart suchen wir ab dem 01.10.12 einen IT Systems Administrator (m/w).IT-Infrastructure
• Microsoft Windows File and Print Services
• Microsoft Windows Server 2008 R2
• Microsoft Windows Server 2003
• Docuform Mercury Print Server (if possible)
• Technology and Microsoft Tools for managing Windows Print Server
• Technology and Microsoft Tools for managing Windows File Server
• Technology and Microsoft Tools for managing Microsoft DFS Server
• Technology and Docuform Tools for managing Mercury Print Server
• Conceptual understanding of client/server computing architectures, including TCP/IP networking.
• Conceptual understanding of NAS (Netapp; EMC; IBM).
• System Center Operations Manager 2007 (SCOM)
• Remedy Ticketing Tool
Reponsibility:
• Control of ticket queue of assigned service group
• Diagnosis and resolution of Incidents (that are not related to known errors)
• Evaluation of log and trace files
• Recovery and restore of systems
• Execution of functional tests and system checks (after Changes and Incidents)
• Implementation of Changes (system updates, patches, hot fixes, service packs, etc.)
• Execution of failover tests of high availability systems
• Inspection and supply of configuration management data
• Execution of data imports and exports
• Analysis of Problems (incl. coordination and follow-up, where other Services get involved)
• Documentation of Known Errors and Workarounds
• Analysis of system configuration
• Evaluation of monitoring data concerning availability, capacity, performance
• Execution of first level tasks, when required
Mandatory Skills:
• High degree of vigilance, accuracy and customer- and service orientation
• Analytical reasoning
• Purposeful and structured manner of working
• Capacity for teamwork
• The training of the Third Level Service Analyst must include:
• Advanced technical training for serviced technology (as defined in the profile annex)
• ITIL Foundation
• In the practical work, the Third Level Service Analyst needs to have:
• Firm knowledge of the implemented IT infrastructure
• Firm knowledge of the implemented monitoring tools
• Firm knowledge of the agreed service levels
• Firm knowledge of the provider’s and customer’s organisations and processes
• The technical skill to execute service tasks self-reliantly
• Firm knowledge of the guidelines for executing service tasks
• Firm knowledge of the system specifications
Wir freuen uns auf Ihre Bewerbung im Word Format. Bitte geben Sie dabei Ihren Stundensatz und Ihr Verfügbarkeitsdatum an.
Die Angabe von Referenzpersonen, d.h. Name und Telefonnummer von Projektleitern etc., die Auskunft über Ihre Leistungen geben können, sind von Vorteil. Reference :J090726 Duration :6 MM++ Location : STUTTGART Languages : DEUTSCH GFT Resource Management GmbH ECKERT, JANINA T : F :