Beschreibung
Solution Designer -Voice Line Services.
Key words: Solution Designer, Voice, Telephony, IP, ISDN, SIP, DSS1, Intelligent Networks, CISCO, Call Center, ITIL, German.
Next Ventures is currently executing a search for highly skilled Solution Designer Voice Line Services for a 6 month initial contract opportunity to work in Munich area. The Project languages are German and English.
Experience and skills required:
- Technical Degree in Telecommunications Technology or similar acquired knowledge
- Experience in Back End telephony (IP, ISDN, analogue)
- Excellent know how about SIP and DSS1 protocols, codecs and signalling in large infrastructures
- Experience with service number management in Intelligent Networks (IN)
- Excellent know how about service properties and debugging of SIP and IN (ITU Q1219)
- Good experience in (CISCO) call centre technology is a plus
- Basic project management experience
- ITIL certification and good working knowledge in regards to ITIL
- Excellent command of English and German Language
- Experience with insurance industry business processes is a plus
You will be responsible for:
- Manage Client's service hotline portfolio as well as the underlying telephony network.
- Take over a single source portfolio of service numbers and a large number of DSS1/QSIG trunks.
- Throughout product life, you will migrate the DSS1 trunks to different SIP trunks and monitor their performance jointly with the telephony operations provider.
- Establish and document an operations process to handle all IMAC/D, standard and normal changes for the service.
- Manage and optimize telecommunication cost using Telecom Expense Management systems.
Start date: ASAP.
More information available on application. In order to register your interest, please send your CV and we will contact you to discuss further details.