Beschreibung
For one of our clients we are looking for a Strategic Manager - German speakingTask Description:1) Creation of a unified Hardware management process for all Wholesale partners that will enable further growth in the data monetization. We plan to facilitate and deliver more smartphones to our customers, this will drive our ARPU and customer retention.2) Define a customer retention strategy and measures for all our mobile wholesale partnersMain tasks:Hardware: definition of processes for each wholesale partner and identifying synergies (example, not exhaustive)
- Receive and store goods
- Packaging of devices
- Review demand and allocate stock
- Communicate with channels
- Manage physical inventory
- Manage outsourcing logistics relationship
- Order fulfillment
- Manage distribution
- Accept & process returns
- Exchange handsets
- Manage handset repair
- Web shop
- Billing & payment
- Customer careRequired skills:- Profound knowledge of the German mobile wholesale market
- Know-how of hardware logistics processes and complexities
- Mobile churn management
- Mobile CRM both in service provider as well as branded reselling models.
- Previous experiences in ethical mobile propositions (product management and/or project management)
-Fluency in German languag
Location: Munich
Start: Mai 2012
Duration: 7 months +
contact:
Slavina Georgieva