Beschreibung
Technical Support Engineer/1st/2nd Line Support- Cologne
My client, an international IT Outsourcing/Web hosting company, is currently seeking an experienced Technical Support Engineer for a 12-month contract to be based in London for a month, then Cologne for 11 months - extension likely.
Purpose of Role:
This is a client facing role working for a high profile customer providing a fully outsourced Managed Service. Based in Cologne travelling to Antwerp and Luxembourg as required. Delivering first class, best of breed 1st/2nd line support and contributing to 3rd line and project work as and when required. Reporting to the aligned Client Services Director (CSD) ensuring that ADA execute against all contractual commitments by providing an outstanding service. Ensuring company delivers against any agreed SLA 's - response, resolution and availability. Reporting and following agreed processes and procedures expected of a mature IT Managed Services provider is essential.
Job Requirements:
Windows XP/7 and Office 2007
VMware vSphere/vCenter 4.1 (ESX & ESXi)
Windows Server R2 |
Active Directory Exchange 2007
Good storage fundamentals (Dell Equallogic)
Good networking fundamentals - Cisco, Juniper, HP Blackberry
Enterprise Server (5.0) Enterprise Vault (8.0)
Server hardware - Dell Symantec Backup Exec 2010
Citrix XenApp - Basic Administration Candidate
Profile: The role will be awarded to the candidate who best demonstrates that he/she has the right balance of competencies to succeed in the role.