Beschreibung
IPTV - Network - Telecom - Data - Hardware - Software - Troubleshooting - IP - Broadband - Fist Node - SmartEdge
Austin Fraser are working with one of their top clients based in Düsseldorf, Germany. This is a really exciting opportunity for a Support Engineer.
Your qualifications:
You have a broad knowledge within telecom and datacom, covering hardware, software and network knowledge. You have a technical background in IPTV and interested to broaden your knowledge on network level.
The IP Customer Network Support (CNS) Engineer is a key role in the Customer Support organisation, acting as the technical interface towards our customers and implements the complete customer support services portfolio.
The CNS engineer has a deep understanding of the customer network and the customer needs.
As CNS engineer you will:
* investigate, deliver restorations and produce solutions to customer service requests.
* investigate technical problems; participate in the Remedy of systems in case of critical situations.. implement Software Updates or Fist Node Implementations and provide Pro-Active support services towards the customers.
* participate in projects to secure a smooth handover from project to support and to maintain and further develop your competence.
Requirements
A broad knowledge within telecoms and datacom, covering hardware, software and network knowledge. You have a technical background in IP, SmartEdge, Packet Core and interested to broaden your knowledge on network level.
Skillset
* Experience with technical troubleshooting
* Excellent communication skills
* A strong drive for operational excellence
* Good written and spoken English and German
You enjoy working with customers and people from around the world and across various disciples. You are self-motivated; customer focused with the drive to solve problems, support our customers business and expand your knowledge
Please send me your CV for more information.
Austin Fraser Ltd is acting as an employment business in relation to this advert. As a professional company we gladly welcome applications from persons of any age and background and do not intend to discriminate with advert text and terminology.