Beschreibung
Founded in 2001 Prometheus GmbH is one of the leading service providers for system houses, hard- and software producers, distributors and other ICT-service providers.Customers are provided with solutions for complex IT-projects, outsourcing of freelancers and salaried employees.
In addition Prometheus GmbH also disposes permission for a transfer of personnel, certificated and trained staff and a pool of more than 10,000 candidates with most diverse qualifications and certifications. The business is mainly focused on the German-speaking world.
Currently one of our renowned clients is offering this attractive project:
Workplace Supporter m/f - ID 24009
Tasks:
The User Support Analyst will report to the Service Desk Manager and work according to the teams agreed service levels, defined working practices and procedures.
Install/configure/administrate desktop and notebook systems (hardware and operating system MS Windows)
Install/configure/administrate hardware peripherals (printers, scanners, etc)
Operate the Service Desk/Helpdesk and provide first/second level user support for ICT (end-users)
Document actions and interactions related to Service Desk calls or user requests
Perform distribution and physical installation of the office computing hardware including cabling work
Maintain and keep clean the information technology infrastructure and work environment as well as related equipment (e.g. printers)
Interface with hardware suppliers regarding procurement, warranty and maintenance issues
Support the procurement of hardware
Operate and maintain the office computing hardware inventory in SAP
Audit office computing hardware installations as well as implement defined asset and inventory management working practices and procedures
Perform incoming inspections of information technology equipment as well as inventories information technology equipment
Manage the stock of spare equipment
Structured, ISO 9000 certified and/or ITIL based information technology service organisation
MS Active Directory and Microsoft Management Consoles
Software distribution systems (e.g. Novell ZENworks, MS SMS)#The official languages of EUMETSAT are English and French
Skills: as a minimum, 3 years experience in the following:
End-user support in general, and support in identifying, repairing and replacing failed hardware components on PC and notebooks, as well as dealing with hardware driver installations in particular
IT technologies as used at EUMETSAT eg. HP desktops, notebooks, Ricoh printers and MS Office applications
Customer focus and service orientation together with highly effective interpersonal skills in dealing with demanding customers under high workload
Installation, maintenance and troubleshooting of MS Windows XP and Windows 7
In addition, the following knowledge shall be considered an advantage:
Certification for the maintenance of HP desktops and notebooks
Knowledge of, and experience in, installing and troubleshooting structured cabling systems and networking hardware
Experience in performing inventory and stock management
Knowledge of managing inventory repositories especially in SAP
We are looking forward to receive your expressive application per Email to .
Please feel free to call us if you have any questions:
You also have the possibility to register online on our application-website to apply:
http:///Prometheusgmbh/smartCV.php
Art: Contract
Ansprechpartner:
Herr Steffen Spandl
Tel.: