Beschreibung
TelCo Application Manager. Superb client looking for an Application Manager to join them in Germany to help manage
Project:
We are looking for Application Managers to increase our Application Management team in Düsseldorf for a critical financial service offered by the telecommunication company to a number of local markets in Africa and Asia.
Tasks:
*Ensuring delivery of the service at the agreed Service Levels, managing and working with a number of internal partners and external service providers.
*Take on end-to-end responsibility for incident analysis and resolution for major incidents, managing and driving analysis and resolution of the incident with partners and suppliers.
*Responsible for timely availability of major incident reports for any priority 1 incident and to actively drive the implementation of appropriate preventive measures.
*Responsible for problem investigation and resolution.
*Responsible for service request execution.
*Manage customer and stakeholder communication in incident management for critical incidents impacting customer business
Skills
*IT/Application Operating background and experience in managing complex technology based on ITIL best practice processes
*Experience in second/third level application support (incident, problem, change management, major incident management, housekeeping, monitoring) for large scale IT applications and services in multi-national environment
*Experience in IT service provisioning (preference in banking or telecommunications industry)
*Experience and background in a complex business environment and working in multicultural teams with a strong focus on supplier management
*Experience in operations of web and mobile service technologies:
oMicrosoft Windows Server 2008
oMicrosoft SQL server 2008 database
oTCP/IP networks
*Experience and knowledge of mobile Internet communication, protocols, infrastructure, applications, services and integrations
*Experience in operational IT support of a banking service is desired
*Strong communication, stakeholder management, and facilitation skills
*Fluent English