Availability & Capacity Management Specialist

Beschreibung

Availability & Capacity Management Specialist
ID
3065

Einsatzort
0 Rhein Ruhr Gebiet, Deutschland

Branche
IT

Job-Typ
freie Mitarbeit

Datum Beginn
asap

Dauer
3 Monate

Beschreibung

Capacity Management
Identify KPIs for capacity and performance management, for both hardware (e.g. CPU load, memory usage, disk IO, network bandwidth) and application (e.g. maximum number of incoming requests, DB fragmentation)
Implement monitoring of capacity and performance KPIs
Implement monitoring for interfaces (USSD, SMS, web site, etc.)
Define and implement capacity and performance reporting
Implement monthly capacity plan with rolling two-year forecast
Present regular capacity and performance reporting and capacity plan to stakeholders and improve reporting based on stakeholder feedback
Availability Management
Identify and prepare workarounds for typical error conditions
Create troubleshooting guide for defect analysis and identification of system component causing service degradation
Improve / complete system documentation required for defect analysis and change assessment.
Define and document regular housekeeping tasks and establish regular execution by support teams
Operational Acceptance
Define quality gates for system changes, including non-functional requirements, design review and sign-off, support enablement, and operational acceptance testing
Needed skills:
Experience
Operations with highly available systems built on Windows Enterprise (2008) and SQL Server
Implementation of ITIL Service Design processes
Experience within the Telecommunication industry (structures and processes) are and advantage, especially in the area of money transfer
Good communicational skills: able to present results to stakeholders
Fluent English language skills mandatory (project language!), German language skills are appreciated
Valid work permit for EU and/or EU passport holder mandatory

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