Beschreibung
Our client is currently looking for a Systemadministrator (m/f) eApplications for a project in Stuttgart.Role Description:
It is the main goal of the System Responsible to ensure the continuous availability and performance of the systems assigned to the person’s responsibility and to support the customer in optimising these systems.
The System Responsible proactively analyses the Incident occurrences, system capacity and performance in order to derive measures to improve these aspects. In addition the System Responsible is responsible for ensuring the availability and recovery capability of the assigned systems and initiates tests and improvements of these aspects.
By the nature of the assigned responsibilities, the System Responsible is integrated in a multitude of Service Management Processes, such as Incident, Problem, Change Management as well as Capacity, Availability, Continuity Management and others.
The System Responsible works during office hours.
Reponsibility:
Control of ticket queue of assigned service group
Customer support for the configuration of new systems and applications
Customer support for the integration of new systems in the existing IT infrastructure
Support for the integration of new systems in Monitoring and Service Management Tools
Go live support for new systems
Acceptance of new systems into operational responsibility
Customer support for development of large / major changes
Planning and supervision of non-routine changes
Diagnosis and resolution of severe / major Incidents
Review of Incident causes and definition of measures to reduce number of Incidents
Creation and update of system related documentation and instruction documents
Test and improvement of availability, capacity and performance of assigned systems
Safe-guarding of recovery capability of assigned systems
Test and improvement of system security
Communication and coordination with the customer’s system responsible
Capabilities:
High degree of customer- and service orientation
Analytical reasoning
Purposeful and structured manner of working
Expert technical training for assigned systems (as defined in the profile annex)
Firm knowledge of the implemented IT systems and applications
Firm knowledge of the agreed service levels
Firm knowledge of the provider’s and customer’s organisations and processes
Technical skill to design, analyse and optimise system configurations
Firm knowledge of the system specifications
Fluent in spoken and written English
Fluent in spoken and written German
start: asap
duration: 5 month
location: Stuttgart
contact: Anika Kreh