Beschreibung
Wir suchen derzeit für folgende Position Unterstützung:"Project Manager Lead Management" (m/w)"
Target of tasks: Establish world class lead management across all Sales channels
1.) Select best IT system for the target ? accompany implementation
2.) Define agile process for lead management in combination with system being implemented, ensure that process is being implemented in all Sales channels
3.) Agree on fair compensation/incentive scheme for all channels
Detailed description:
The strategic focus lies on selling DSL to existing customers (mobile voice customers). Often they are already contractually bound to another DSL provider. We need to make sure to be able to reach them at the right point in time to help them switch to us.
Status quo lead management:
bare bones lead management possible via ticketing system in customer service ? but rarely used; shops and partnershops sometimes use their own excel tools to do lead management for their customers only and do not share this with other channels, as there is no incentive to do so.
The Project Manager ?Lead Management? will help in developing a detailed project plan, help set the scope together with the Head of Cross- & Upselling, deliver a concept for ?world class lead management? and push forward the implementation of this concept both system wise and people/process wise across all Sales channels (Focus on consumer PL).
Wanted profile: project manager with lead management implementation experience; strong communicator and leader of cross-functional (virtual) teams even without disciplinary leadership role; lead management experience should be both conceptual and implementation related; Strategic understanding paired with proven track record of implemented projects.
Skills:
siehe oben
Start:
Mitte Juni
Dauer:
Ende des Jahres
Ort:
D-8
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Beste Grüße aus Heidelberg
Daniel Schmierer
Recruitment Specialist
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iPAXX AG
Kurfürsten-Anlage 62
D-69115 Heidelberg
phone:
fax:
www.ipaxx.com
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