Beschreibung
Skill SummaryTechnical skills (Required - Mandatory) Hands on experience in…
Application: SAP Basis, NetWeaver, ABAP/Java-Stack, SAP PI/PO, SAP BI/BO, SAP CRM, SAP SRM, FIORI, Avantra, ServiceNow, SAP LaMa
Technical: Troubleshooting SAP Basis issue, SAP Client Copies, SAP System Copies, Installing SAP System, Language Pack Installation, Tablespace Management, Spool Administration, Live Cache Administration, SSO/SSL Configuration, Kernel Upgrades, SAP Hardening, Data Loads, System Monitoring, ALE and Partner Profiles setup, Workflow Management, SAP Parameter, SAP Transport Management, SAP User and Role Administration.
Certification: Certified in SAP Basis or SAP HANA
Technical skills (Required - Nice to have)
Database: SAP HANA, Oracle, MaxDB , Sybase, MSSQL
Operating Systems: Linux, Unix, Windows
Technical: Infrastructure Basis Activities
Language skills needed English, English+German
People skills Supporting and mentoring the L1 and L2 Team in day-to-day work.
Soft skills · ITIL Process Knowledge (Incident, Change and Problem Management),
· Manage and work in the area of SAP operation support, Implementation support, rollouts and Project support.
· Hands on experience in troubleshooting of both ABAP, Java stacks.
· Capable of designing and implementing System Landscape, Architecture, Backup strategy
· Strong Analytical and troubleshooting skill.
· Excellent in Verbal, written communication.
· Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
· Willingness and flexibility to learn new technologies scale up quickly and adapt to different roles as the situation demands.
· Ability to convert mandate tasks to automation tasks
Area of responsibilities Skill Level Expert
Familiar with SAP Products ( SAP ECC , PI , Portal and solman, BOBJ, IDM, GRC ) and Administration.
Expertise in trouble shooting the performance issues and preparing RCA.
Solving escalated tickets from L1, Ticket logging and escalation to L3 where required
Perform complex tasks like Parameter changes, Kernel upgrades, Hardening, Takeover, Support pack upgrade, certificate imports, License updates, Java system deployment.
Configure and manage the SAP printing subsystem for all SAP instances
Monitor and maintain SAP systems environments for optimum performance and be proactive in identifying potential problems (environments include Sandbox, Development, QA, Production and DR etc.,).
Perform SAP client administration (create client, copy client, delete client, export/import client) as required.
Installation, configuration, and system administration of Solman and PI/PO systems.
Develop and maintain system documentation for all SAP instances and interfaces. Provide status reports for projects to management.
Analyze reoccurring Incidents, Problem tickets and provide recommendation / solution for a permanent fix.
Identify automation opportunities amongst daily tasks and provide inputs for script development.
Train and mentor L1 on complex activities to cater to the next in-line support chain
Knowledge on FIORI, GRC will be added advantage.
Perform SAP client administration (create client, copy client, delete client, export/import client) as required.
Change management - should be able to support maintenance activity within SAP Basis area, like support package implementation, security notes, etc
Area of responsibilities Skill Level Mid-level
Experience in SAP HANA performance tuning, HANA DB upgrade and Refresh.
To shape value-adding consulting solutions that enable our clients to meet the changing needs of the global landscape.
Guide team(s) on project processes, deliverables and contribute to the proposal development and internal capability-building and help detail the project scope
Implement automations for significant reduction in manual efforts, it is essential to have hands-on experience.
Create and publish knowledge base articles and contribute to knowledge management activities in the service.
Analyze reoccurring Incidents, Problem tickets and provide recommendation / solution for a permanent fix.
Identify automation opportunities amongst daily tasks and provide inputs for script development.
Train and mentor L1/L2 on complex activities to cater to the next in-line support chain
Participate in the planning and implementation of SAP system upgrades.
Proven consulting background in providing both technical delivery and advisory services in a senior role
Must have experience in Real world SAP HANA Experience.