Beschreibung
Currently we are searching for one candidate who is able to cover the following position:Tasks:
Design and review together with partners a 7x24h storage area network architecture for a large private cloud infrastructure and applications service.
Work with partners operation teams to improve the quality and providing a high availability and efficient backup/restore design for application
Coordinate all data centre storage customer needs and assess the risks on application level.
Monitor and approve all storage releated service changes
Monitor the compliance documentation together with quality manager
Measure all storage service with partners and customers.
Create a long term strategy and road map for data centre storage architecture
Supports IT Infrastructure providers installing servers and storage with locating rack space.
Enforces the implemented change management and security policy
Support long distance solution in the storage area network (ex. DWDM)
Supports contracted vendors doing maintenance at all critical support equipment.
Enforces that equipment installed and connected according internal standards and guidelines.
Supports the capacity manager with regular information about power, space and cooling conditions.
Provides regular reports about storage area network, incidents, activity in the datacenter
Maintains contact list to service providers including escalation information and escalation paths.
Acts as a focal point for all storage management related topics including alarming, alert handling and resolving technical issues.
Support Datacenter Lifecycle projects during planning and implementation.
Enforce defined storage area network policies for installations, security and capacity limits
Create and maintain a strong partnership and ensure close cooperation between the respective customer , GIS Teams, Data Center Teams and Service Providers
Serve as a point of contact and/or escalation for related requests for services, information or direction.
Report DC status , security status and infrastructure capacity, including floor space for the global Data centers in the Basel region by utilizing provided tools
Enable and enhance communications between GIS Data Center Teams cross Basel.
Support the Datacenter Operations Manager with the creation and maintenance of the maintenance calendar.
Is responsible that preventive maintenance is carried out as scheduled.
Supports 7x24h service operations model
Must-Have Skills:
Degree level education preferred in Computer Science or comparable education like electrical engineering and/or experience
ITIL v3 or ISO 20000 experience and/or certification
English is amust, German is an advantage
7+ years of working experience, 3 of those years dealing with IT infrastructure, Storage Area Network consulting service
Depth in knowledge in Brocade and IBM Technology
Experience in long distance solutions with SAN DWDM Technology
Experience of ITIL v3 process or ISO 20000
Know how in ISO 27001 process and Encryption Technology
Familiar with SOX, SAS-70 and FDA Standard
Broad know-how of infrastructure services and data center technology in the area of servers, storage and backup.
Broad know-how in Data centre virtualization technology example IBM SVC and VMware
Operations of Novartis services
Proven experience in co-coordinating with multiple groups within the customer, within GIS and Service Providers
Strong customer facing and relationship management skills
Working within a serviced based organization with a customer facing role
Experienced in coordination and in directing service providers
Knowledgeable about systems validation and GxP practices
Good written, presentation and verbal communication skills
Basic Parameters:
Willing to work on weekends/evenings on exceptional base
We are looking forward to your application with a significant cv!
Start: 01.04.2011
Dauer: 31.12.2011
Art: Contract