Beschreibung
Service Delivery Manager EUC
Skills and Abilities
- The EUC SDM profile will be a senior profile will need to manage end to end user service delivery
- Ability to interact with CIO/Infrastructure director
- Understanding of ITIL framework
- Preferably 12+ years plus of Industry experience with managing a team of over 100 resources.
- 10+ years of Experience with Asset Management, Desktop Deployment, VDI, Windows/PC Refresh and Scheduling
- 5+ years in managing service desk, service improvement programs
- Adept in working out strategies in measuring and improving user
- Excellent communication (Reading and Writing) skills in English & German.