Beschreibung
- Renowed Medical Device company
Technical Engineer Medical Devices (m/f/d)
Reference: -en
Start: asap
Duration: 12 MM++
Main tasks:
- Responsible for effective & efficient resolution of technical product complaints escalated by the customers for different laboratory devices and systems
- Full accountability for the timely management and resolution of individual customer complaints
- Apply troubleshooting & problem solving methodology and draw conclusions on individual cases
- Perform investigations of returned customer products
- Collaborate with interfaces such as Production, Research & Development, Product Management, Customer Support Centers
- Assume responsibility for providing information from cases in order to update product documentation
- Represent and communicate results of individual cases in interfacing meetings
- Contribute to the lab organization, maintenance, and planning
Main qualifications
- Degree in engineering, sciences or a related field
- Experience in case handling and medical devices is preferred
- Technical orientation and ability to learn new & complex systems and technologies (hardware, software & application)
- Sense of responsiveness; combining customer focus and service orientation with regulatory compliance
- Genuine enthusiasm and commitment to problem solving and able to communicate ideas easily to varied audiences
- Accurate working style, the ability to organize, prioritize, delegate effectively, and to handle multiple tasks in parallel in close collaboration with the other team members
- Advanced MS Office user
- Fluent in English and very good command of German (written and spoken)
Main advantages:
- Exciting position in an international business environment
About us:
Our many years of recruitment experience and specialist knowledge of the engineering job market make us a strong partner for engineers and technicians. We maintain intensive relationships with customers across all industries and so can provide engineering specialists with exciting projects and attractive job opportunities. Whether it's working with an international automotive manufacturer or a regional market leader in mechanical engineering, drawing on your interests and experience, we will find the right job to suit you. Because with us, specialists find their ideal working environment – all completely free of charge. Register with us and reap the benefits of job offers that are both interesting and relevant to your skills and experience.
My contact at Hays:
My contact person:
Margherita Ceffalia
Referencenumber:
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