Beschreibung
Sie suchen ein neues Projekt?Für unseren Kunden in 79618 Rheinfelden suchen wir ab sofort einen End-User Support (m/w/d) 2nd / 3rd Level.
- Start: asap
- Ende: langfristig
- Volumen: Vollzeit
- Ort: 79618 Rheinfelden
- Anzahl: 1 Person
- The IT-Systems Engineer will support local systems and supplier ? remote and on-site. S/he will install, configure and administer local & remote PC hardware (incl. peripherals) and client applications in a Windows environment. They will also provide consistent levels of service through SLAs and effective IT support for site business activities.
- Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
- Protect data, system security and data privacy
- Assist with IT projects and roll-outs
- Work with or in regional or global IT teams on specific IT subject areas (regional EU, international)
- Keep IT management up to date on progress and occurrence of any issues at supported sites
- Support suppliers in their fulfillment goals
- Monitor and track work orders for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
- Participate in quality solution and improvement processes to resolve common user requests and issues
- Assist with any infrastructure changes to improve performance, cost, or functionality
- Escalate problems as necessary
- Participate in site compliance, especially with regard to IT directives, policies and initiatives
- Assist the local business leaders with coordinating business and IT support activities
- Keep track of IT inventory (Hardware, Software Licenses) and validation status
- Maintain IT related documentation
Skills:
- BS in Computer Science or Engineering, certified IT specialist (?Fachinformatiker/in?) or comparable ? Good knowledge of Windows O/S and PC hardware
- Experience with Microsoft Office product family
- Ability to support with remote tools, antivirus & backup programs, hardware imaging, etc.
- Constant learning attitude to keep broad IT knowledge up to date
- Customer focused attitude
- Good written and verbal communications skills in German and English
Bei Interesse senden Sie uns bitte Ihr Profil unter Angabe des Projektnamens sowie des jeweiligen Ansprechpartners. Über eine Info zu Ihrer Verfügbarkeit (räumlich und zeitlich) sowie der Angabe Ihres Stundensatzes sind wir dankbar.
Wir leben Vielfalt und Chancengleichheit und freuen uns deshalb natürlich über Bewerbungen von Menschen mit Behinderung. Alle personenbezogenen Formulierungen in dieser Stellenanzeige sind geschlechtsneutral zu betrachten.