Beschreibung
Für unseren Kunden am Standort in Düsseldorf und Wuppertal suchen wir derzeit einen Service Delivery Manager / Service Manager (m/w/d) auf freiberuflicher Basis.Projektstart: 01.08.2020
Projektdauer: bis zum 31.01.2021
Standort: Wuppertal & Düsseldorf
Aufgabe:
• Ownership for one or various digital products or service within the Digital Service Management scope
• Manage day-to-day stakeholder interaction and external vendors; set and manage stakeholder expectations communicating effectively and in a transparent way.
• Coordinate IT service management (1st, 2nd and 3rd level support) for critical outsourced business applications in accordance with existing service level
agreements.
• Accountable for daily monitoring as well as processing (identification, categorization, prioritization, dispatching, follow-up, documentation) of incidents, service
requests and problems until the service/application is restored or a sustainable solution is implemented
• Point of escalation for major incidents, ensuring that any incidents and changes to the assigned service/s follows the agreed procedures and communication
flows.
• Responsible for determining, updating and coordinating metrics for ascertaining service quality with Application Life Cycle Management and IT Operation as well
as implementing measuring processes, perform measuring and reporting of service quality
• Own and Manage root cause analysis between different technical teams
Skills:
• BA/BS in Computer Science or other technical degree or related practical work experience
• Ideally Agile certification, Agile Service Management Certificate
• Preferably technical background in corresponding product area (e-commerce, digital ecosystems)
• Strong Vendor Management experience with proven record on steering several external service providers
• Hands-on experience with the latest industry-leading Enterprise Agile tools (e.g., Atlassian Suite / Jira / Confluence) and service management tools (ServiceNow)
• Proven knowledge of service management frameworks (e.g. ITIL, Cobit) - ideally ITIL® foundation certification and especially Service Operations / Service
Transition
• Understanding of IT architectural frameworks
Falls Sie an dieser Vakanz Interesse haben, so freue Ich mich über Ihren aktuellen CV mit der Information Ihrer Verfügbarkeit und Ihres Stunden- bzw. Tagessatzes (inklusive allem) für den genannten Standort.
Jan Wasik
Phone: