Beschreibung
JOB DESCRIPTION:· Good/Excellent Verbal and Written English Communication Skills
· Excellent teamwork skills
· Dedication to customer service Installation and configuration – Desktop / laptop/ Printer/ Server/ Networks etc.
· Substantial experience in Notebooks and Printers management
· Supporting Windows core technologies
· Collaboration experience including remote control of PCs and video conferencing knowledge
· Deliverables to include ensuring the proper levels of run and maintain support
· Strong Microsoft Office skills (Outlook, Word, and Excel)
· Thorough understanding of Outlook's calendaring tool
· Microsoft Office Suite, Windows Operating Systems, VPN client software (Cisco Anyconnect, Symantec VIP Access for Mobile Devices), Remote Desktop tools (Bomgar)
· Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario.
· Ability to work under a heavy stress environment.
· Ability to interact with vendors and suppliers to provide problem resolution in a timely manner.
· Proficiency with LAN/WAN troubleshooting
· Ability to perform root cause analysis and determine appropriate course of action based on result
· Background security check is mandatory