Beschreibung
Technical Skills:? Excellent skills in user IT infrastructure – Desktops, Laptops, Printers, Handhelds, Smartphone etc.
? Strong technical skills in Microsoft Windows desktop operating systems and business productivity applications i.e. Office
? Administration experience of MS Active Directory users & groups, policies and management concepts
? Effective communication by Engineer in English and local languages
Rate: Euro 180 per day
Main Responsibilities include:
? Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops
? Hands on role where expected to provide 1st line IT support services to the business community ensuring that all requirements are met within agreed service targets
? To provide infrastructure administration functions
? Providing on-site cover as part of a shift arrangement
? Being prepared to work out of hours when required and to provide out of hours on-call support cover as required
? Troubleshooting and resolving software issues; re imaging computers/hard drives Backing up and restoring settings and associated systems administration activities
? Taking ownership of issues through to resolution on all appropriate requests.
? Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
? Move equipment associated with escalated help desk incidents and service requests
? Performing asset inventory activities as needed.
? Trains and orients staff on use of hardware and software.
? Recommends and / or performs upgrades on systems (Workstations & Printers) to ensure longevity.
? Works with procurement staff to purchase hardware and software.
? This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned