Beschreibung
Helpdesk/Desktop Support Consultant (German Speaking)
For one of the largest companies, I am looking for 'Helpdesk/Desktop Support Consultant (German Speaking)' for a 12 month project in Munich, Germany.
The 'Helpdesk/Desktop Support Consultant (German Speaking)' will be responsible for the following list of Tasks:
- Manage all incoming incidents from the customer which has been forwarded by 1st level Contact Center to 2nd level Support
- Analyze incident root cause & propose solutions in a customized Windows client environment
- Involve other down-streamed support units for solution design
- Process customer change requests
- Manage the communication with customer during incident processing
- Cross country collaboration with other Operating Centers
- Familiar with used support tools HP Service Manager and Remedy
- Deep knowledge of various IT Infrastructure technologies
- Network components such as Router, switch, WLAN access
- Telephone infrastructure, such as Voice Gateways, analogue connectivity, etc.
- Equipment, such as PC, laptop, fax, screens, (multifunction) printers, peripherals
- Deep knowledge of various IT Software technologies
- Server & Client OS W2K8/W2K12, WINDOWS 7/10
- Windows OS standard and administration tools and interfaces
- OS near application (eg driver, MS Office)
- several years of professional experience as Windows OS administrator in complex banking IT
- environments
- Assertiveness in dealing with customer support situations
- Ability to communicate with clients and to transfer complex IT context
- ITIL process know how and experience
- Familiar with used support tools HP Service Manager and Remedy
Apply Now to Avoid Disappointment.