Beschreibung
Einsendeschluss: 15.04.2019Anzahl d. Personen: 1
Branche: Energie
Einsatzort: NRW
Zeitraum: asap - 30.09.2019
Auslastung: 944h im o.g. Zeitraum
Profilvorgabe: Deutsch
Preisvorgabe: EUR/Std.
Beschreibung:
Application Manager
Prepare the Go-Live of a new PaaS Service for trading.
Task:
- Deliver the full service enabling process following the service transition approach within the ITIL Framework
- Aftercare operations after Go-live (reported bugs are discussed with the developers and should be fixed or solved)
- Setup the support model and hand over to the support team later on (how is the process defined, how to comminuate incidents)
- Engage with the different stakeholders and vendors involved
- Finalize the split of applications in terms of the company split
- The current application management process in which the process is optimized together with the application management and the external service provider should be adopted
- In addition, a process to establish coordination of further developments and to establish with the external service provider. Parallel developments and tickets should be handled within the support model
- Coordination of Incidents: analyze of dependencies and consult with regard to most suitable solutions to be applied
- Coordinate application of enhancements based on aforementioned analysis in close collaboration with the different business stakeholders.
- Steer application of incident solving & tracks status of enhancement progress accordingly
- Coordinate enhancements together with business in Delivery Dates and Estimations
- Check technical changes and releases done by an external supplier
- Definition of incident management processes along with respective implementation of process
- Application Management in WSS (name of application)
***Please submit profiles in english***
***40h die Woche/ 1 Tag remote möglich***
Skills:
s.o.
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