Beschreibung
'Primary:- Defining functional and non-functional requirements for the new CRM system -> Salesforce
- Analysis of the current state based on the current legacy system
- Process definition and embedding in the IT landscape
- Create epics, user stories or requirement specifications
- Creation and execution of test cases
Secondary:
- support in production support and direct communication with the end users; Solving user complaints
Further requirements:
Must have
- Customer Relationship Management know-how
- Structured & Analytical Approach
- Language: German and English
Should have
- Salesforce know-how
- Deutsche Bank background
- Scrum & Dev-Ops Approach