Beschreibung
Für unseren Kunden aus der Energiebranche suchen wir:UC/4 Administrator mit SAP ISU Kenntnissen:
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management. Ensure proper communication and quick resolution as a crisis manager. Responsible for Vendor Management and people management. Drives day to day operations and work plan allocation/management. Conduct periodic reviews with teams. Weekly and monthly status reports to higher management. Participate in business meetings with various stake holders. Take corrective actions based on the customer satisfaction surveys. Drive service improvement programs. Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. Effort estimation/reviews on need basis for new projects.
• Sanity checks for all OMS systems (DE, NL, UK)
• Identification and fixing of errors in OMS systems
• Monitoring and processing of ServiceNow tickets (incidents, changes, problems, )
• Communication to Business and consulting on new solutions or existing processes
• Support in tests on SAP systems
• Reporting of current status in daily operational calls
• Monthly reporting on key measurements
• 7/24 h support (on-call-duty)
• Minimum work experience: 5 - 8 Years
Proficiency in English Language is Desirable