Beschreibung
Manning Global’s Client is the world's largest telecommunication vendor, serving one third of the world's population in 170 countries. Dedicated to innovation and continuously pushing the boundaries of ICT, they are developing networks, solutions and devices to connect systems, businesses, cities, societies and people around the globe. We are currently recruiting for a FDaS Coordinator to join their business in Germany.Position Title
FDaS Coordinator
Position Type
contract
Start Date
July 2018
Duration
3 months rolling
Location
Germany
Contact:
Minghui Han |
Responsibilities:
Meetings with Partner and customer on process defined meetings and escalations
Partner engagement to make sure partner are delivering accordingly, by weekly meetings f2f
Monitoring status Milestones in customer databases
Deliver on time and quality, by tracking all milestones and synchronize the reporting with defined partner and customers
Coordination and execution of the work towards defined partners
Internal alignment with all client departments involved
Process delivery according to WLA , Process Flow and KPI’s
Qualifications:
Very good knowledge of TTWOS (Remedy BMC) tool and experience in ticketing process
Saperion ( archiving post-incident documentation), good knowledge of archiving tool
PPLUS ( data base with Mile Stones, dates), good knowledge of archiving tool
MS Office practical knowledge, Excel reporting, formulas
Very Good German language skills ( written & Spoken)
For more details contact:
Quoting reference:
DE_FLMMH_FDaSCO-9095
Or call Jo Li on:
View our latest jobs:
www.manningglobal.com
Follow us on twitter:
@ManningGlobal