Beschreibung
Service Owner for Client PC services für Endkunden gesucht!Sehr geehrte Damen und Herren,
für unseren Endkunden suchen wir:
Task Description
• Customer is seeking a competent and experienced Service Owner, who will be able to quickly assume responsibility for the service ownership topics shown below.
• This role will suit an experienced consultant who has a strong customer focus and a background of owning services on behalf of an IT organisation or has a back ground in product management.
Managing the existing workplace service (Windows 7)
• Management of the 3rd-party service provider
• Escalation point and resolver for major end user service issues
• Review and approval of architectural decisions,
• Service Catalogue Management for PC client services,
• Ownership of Core & Supplemental Applications
Project Support for the future Workplace (Windows 10, in deployment)
• Management of multiple 3rd-party service providers
• Application Testing
• Engagement with project team to understand and support deployment
• Support in setting up and overseeing the evergreen testing processes
• Content preparation and review for SNow Catalogue Management
• Support of SNow Asset Management processes and reporting
Workplace reporting:
• Monitoring of service consumption and basic service budget management
• MWP Dashboard
• KPIs
Service Ownership for Citrix / VDI
• Service Catalogue Management for Citrix and VDI user services
• Support Citrix TMO Project during user migration
• Support VDI roadmap development, DHD pilot, new service development
Support of Service Ownership for Office 365 / E-Mail Services
• Service Catalogue Management for O365
• Escalation point and resolver for major end user service issues
• Support license assignment process
• Support Office 365 Phase 2 project and update to 1708
Support of Service Ownership for User Access / RAS
• Service Catalogue Management for user access topics
Profiles are welcome in German!
Skills:
• Applications will be considered from consultants who can demonstrate experience and competency in all or most of the areas mentioned in the task description
• Please ensure you can specifically demonstrate experience of service ownership in the past and carefully read the role profile for this role
Einsatzort: Düsseldorf
Start: 21.05.2018
Ende: 30.09.2018 + Option
Volumen: Vollzeit, 80 Onsite, 20% Offsite
Wir freuen uns auf Ihre Bewerbung!
Beachten Sie bitte auch, dass wir ausschließlich direkte Endkundenprojekte vermitteln! Falls Sie aktuell nicht verfügbar sein sollten, würden wir uns freuen, wenn Sie uns eine entsprechende Information inkl. Ihrer Kontaktdaten und Ihrem Profil im Wordformat zukommen lassen würden, damit wir Ihre Verfügbarkeit berücksichtigen und Sie bei zukünftigen Anfragen direkt kontaktieren können.
Mit freundlichen Grüßen aus Köln
Norbert Königstein
Königstein Beratungsgesellschaft für EDV-Dienstleistungen mbH
Firmensitz: Schanzenstrasse 39 c3, 51063 Köln
Geschäftsführer: Holger Königstein
HRB 53073 AG Köln
Umsatzsteuer-ID DE
Tel.:
Fax:
E-Mail:
Homepage: http://www.EDV-Koenigstein.de