Beschreibung
We are looking for a CRM Projectmanager.Details will follow:
CRM Program / Project Manager (m/f)
Description of Tasks
duragIS is looking for a Program / Project Manager (m/f).
The NG CRM programme has been set up to align the CRM implementation in 4 countries with a joint approach by using a central Kernel.
In order to manage the very complex Program in a multinational environment a highly experienced Senior Program Manager is needed.
- Accountable to the Group CIO s for the ramp-up and delivery of one major IT transformation to transforming the major part of the client's CRM Application landscape
- Responsible to implement a modern, standardized CRM Application landscape which fits to business purposes of our client and its local and international affiliates and enables synergies.
- The program will be driven in cooperation with our partners across relevant regions, organisation and functions supporting an underlying business case.
- The Program Manager has to enable and coach local workstream manager / project managers in our client's organisations to deliver on time and budget within your program.
- The Program Manager has to develop and implement guidelines, methods and procedure models to guide central und local project deliverables
- The Program Manager will be responsible to ensure risk management, financial transparency, quality of delivery and top management communications.
Requirements
CRM +++
Telecommunication +++
Siebel ++
Customer Care +
- Great experience in the delivery of multinational IT CRM solutions on the basis of Oracle/Siebel.
- Detailed understanding of challenges and aspects of multinational CRM standardisation
- Additionally strong MS Office skills are required
- Englisch fluently
- Multi-year experience within the telecommunications industry.
- Understanding of the Business Slaes & Marketing, Customer Care side drivers and manage this in the context of a standardisation
I would be pleased to hear from you
Kind regards
Marina Pavic
www.duragis.de