Beschreibung
SpezialistIN Requirements Engineering im Rahmen AVAYA-EinführungSkill:
Integration support for the Clients voice strategy including installation, operations, and maintenance of the global voice network
Analysis of business requirements and their fit to the existing and upcoming infrastructure according to client guidelines
Appraisal of new IPT services and features, validation of service provider proposals, and analysis of the cost-effectiveness
Coordination of the interaction between data sources, Avaya Interaction Center and other linked components
Design of call routing path vectors/scripts and development of reaction scenarios like overflow metrics
Review of action plans to support the ITIL service framework and to recommend actions to take
Definition and implementation of processes in the context of a global IPT program and ensurance of service delivery
Design and implementation of standardized reporting and review of call monitoring logs as well as telecommunication costs
Projektsprache: Deutsch + Englisch
Auslastung: fulltime
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