Beschreibung
Hays ist ein weltweit führender Personaldienstleister, der sich auf die Rekrutierung von Spezialisten konzentriert - sowohl für den Projekteinsatz als auch für Festanstellungen und auf Zeit. In Deutschland, Österreich und der Schweiz vertrauen mehr als 600 internationale Topunternehmen auf unsere qualitätsgesicherten Prozesse, wenn Sie Experten suchen.We are looking for a
System Support Engineer (m/f)
Referenz: -en
Beginn: asap
Dauer: 18 MM++
Ort: in Bavaria
Branche: Software/EDV/Beratung/IT-Dienstleistung
Ihre Aufgaben:
- Perform support, maintenance, configuration, and application administration of Windows and Unix/Linux based Servers running J2EE Application Servers
- Conduct Root Cause Analysis for Incidents detected in the WebHosting environment (ITIL Problem Management Process). Troubleshoot and correct system problems including potential problems with Application Configuration, Network Communications, Firewalls and DB connections
- Work with internal staff and external vendors and customers
- Define and document system maintenance and diagnostic procedures
- Provide above mentioned services during office hours as well as in an on-call loop
- Implement changes for customer environments - change scope is 5 to 20 days of effort requiring planning, discussion and regular status reporting towards both the customer and internal management.
Ihre Qualifikation
- Experience with Web Server technology such as SunONE (iPlanet), Apache
- Experience with JEE Application Server Technology (e.g. BEA WebLogic, JBoss), JSP/Servlets, JDBC, Java Runtimes e.g. BEA JRockit, Sun Hotspot as well as basic Java technology such as JNDI, JMS, Garbage Collection
- Experience in running, supporting and managing high availability infrastructures
- Good knowledge of Windows , Active Directory, Unix/Linux Operating Systems, Load Balancer Technology, Cisco Routers, Firewalls, VPN, DNS, HTTP, TCP/IP, SSL
- Ability to translate common e-Commerce architectures into data flows and schematic service models for Operations Support teams
- Ability to sort through complex issues, perform root cause analysis and conduct comparative analysis of multiple solutions
- Experience with software release procedures
- Basic database knowledge with SQL queries
- Knowledge of tools and scripting environments e.g. shell scripting, Perl, PHP
- Understanding of ITIL v2 Service Support processes and/or ITIL v3 Service Transition and Service Operation processes
- strong presentation skills
Skills:
- System Administration