Beschreibung
For our client, I’m searching for an Interim Systemadministrator (m/w/d)Start: asap
Duration: 6 months, extension possible
Occupancy: full-time
Location: 1 week per month on site in Munich, rest remote
Language: fluent German and English
Provides remote or onsite support to colleagues for technical issue related to Windows OS, iOS, Printers. The primary objective is to enable users to maximize their productivity through efficient and secure use of IT equipment or software apps
Responsibilities:
· Advises and assists users in solving escalated problems related to hardware, software, networks and peripherals
· Troubleshooting Software and OS related issues on client laptops
· Managing Endpoint management queue
· Maintain Knowledge base of frequent issues and resolutions
· Escalate, if needed, unresolved problems to a higher level of support
· Responds to user requests and issues, recording relevant information
· Identifies and resolves the root cause of incidents. Takes a proactive approach to avoidance or identification of root cause of problems and incidents
· Resetting Laptops from Intune and troubleshooting from endpoint management
· Assists in larger scope projects (e.g., Win10 to Win11 migration, Cloud Printing implementation)
Requirements:
• Advanced ability providing quality service and advanced customer service techniques to customers and manage their business needs
• Experience with Azure, Microsoft Endpoint Manager with Windows Autopilot and Apple Device Enrolment Program is valued
• Experience with Universal Printing, FollowMe and Konica Workplace Pure solution is valued.
• Proven ability to offer high level support in an enterprise environment
• Good knowledge of Microsoft Windows OS (10,11) – Problem Debugging, Installing & Configuring
• Basic knowledge of Microsoft Office 365 - Problem Debugging & Operating
• Basic knowledge of Azure Active Directory Users and Computers- Operating
• Good knowledge of IOS
• Good communication skills
If you are interested, I look forward to your current feedback with a current résumé, your hourly/daily rate and availability.
Kind regards,
Thanu Blum
Senior Recruiter - Michael Page Contracting GmbH
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