Beschreibung
Currently we are looking for a permanent employee who is able to cover the following position:
Project description:
The administrator must provide business clients with guidance and
second level support by assisting in problem resolution. The administrator acts as the key contact for onsite and remote clients for workstation problems, requests for new equipment or services and production problems and inquiries.
Your primary responsibilities:
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Identifies and initiates resolutions to client problems and concerns
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Provides second level support to the Help Desk Analyst and responds to problem tickets
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Receives, coordinates and installs desktop equipment and software
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Interacts with Help Desk and Network Services personnel to provide timely information regarding problem tickets and their resolution
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Coordinates the right equipment/software to resolve problems or process service requests
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Maintains software and hardware registration and inventory to provide upgrades
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Maintains current technical expertise in the rapidly changing technology
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Adheres to Service Level Agreements as outlined in the Help Desk Policies and Procedures
Your key competencies:
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BS or BA degree in computer science, business administration or related field
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Good knowledge in Microsoft Operating System - Windows XP & Windows 7 /8
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Good understanding of IP telephony setups and installs Solid Blackberry and iPhone troubleshooting skills
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Familiarity with existing operating system is requierd
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Extensive knowledge on Hardware & O/S Trouble Shooting
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Expert in deployment of operating systems locally & globally
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Basics of Active Directory and Servers Understanding of Helpdesk Ticketing System (Remedy or Service NOW)
Basic parameters:
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Location: Berlin
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Operational time: longterm
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Workload: full time
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English (at least level B2)
Important for your application:
In addition to your project history which emphasizes the required skills, we need a written self-assessment. The purpose of this self-assessments to convince the reader that you are the perfect candidate for the applied position.
The intensive cooperation with our customer showed that the self-assessments were of great importance during the selection process.
Your GECO contact person is looking forward to your feedback and your current CV (Word document) incl. your availability and your salary requirement / hourly rate.
Ihr(e) Ansprechpartner(in):- Saifeddine Zitouni
- E-Mail:
- Festnetz:
- Mobil: