Beschreibung
We are currently hiring for a Cloud Operations Manager for an initial 6 months contract assignment based in Leeds. The role can be hybrid of working from the office and home on some days or fully remote. (Duration is very likely to extend)
Purpose of the role
Reporting to the Global Network and Infrastructure Director, you will be responsible for establishing our Cloud Operations capability, working closely with our managed services partner, as well as our existing Network and Infrastructure Operations team.
As Cloud Operations Manager, you will build the new Cloud Operations function and shape the relationships with our principle cloud partners, HCL, Microsoft, and AWS.
Accountabilities
Ensuring the delivery of stable cloud services and assessing their performance against agreed service levels
Management of 3rd party vendors involved in the delivery of operational services
Building and evolving a fit-for-purpose Cloud Operations capability
Product ownership for the cloud service
Developing the level of process maturity, compliance and continuous improvement across Cloud Operations.
Responsibilities
Establishing our Cloud operations capability
Working with HCL to define and establish cloud services
Providing operational leadership across all cloud infrastructure services
Ensuring that all cloud infrastructure services are appropriately monitored
Responding to issues and co-ordinating response and resolution activities with the 3rd party vendor, and existing operational teams
Managing operational relationships with cloud service vendors where they are involved in the provision of the cloud infrastructure services
Co-ordinating post-incident review activities and identifying shift-left opportunities
Development of a cloud services product roadmap
Ensuring that new services are transitioned successfully into BAU operations
Contributing to the Infrastructure and Networks function, supporting your peers and actively and consistently displaying the behaviours and culture that are a feature of an inclusive, supportive, high-performing function
Success factors
Cloud infrastructure services are delivered within agreed service levels
There is a clear strategy in place to develop cloud service
There is a clear and effective governance structure in place with strategic cloud partners
Stakeholders feel informed about incidents and their resolution
Feedback from stakeholders across the organisation commends your obvious subject matter expertise and the effectiveness of your communication style
Skills and experience
5+ years in an operations role in an IT Infrastructure function with evidence of developing new infrastructure services
A broad and credible understanding of technology solutions across all cloud infrastructure domains including future trends and approaches
Experience in running public Cloud platforms (Azure, AWS)
Experience of team leadership and development
Proven ability to work in a collaborative manner with peers and to achieve results through effective management of other subject matter experts
Ability to work at both a deep technical level and also to manage IT Leadership stakeholders
Strong knowledge of governance, compliance and security policies
Experience of creating and leading effective operations teams including staff development and mentoring
Ability to roll your sleeves up when necessary
Excellent written and verbal communication skills.
Able to translate technical language into clear, accurate terminology that non-technical people understand
Experience of maintaining vendor relationships
Able to work closely with peers and team members to drive concepts through to implementation.