Beschreibung
Role: Technical SME (TAF8-TAF_JD_CISMFG_Workplace_Ubuntu Analyst)Location: Stuttgart, Germany
Language skills needed: German (Native preferred but fine for B1 or B2 also), English
Technical skills: (Required – Must to have)
• 4 years experience supporting Ubuntu in IT Infrastructure function.
• Must have knowledge of PC hardware architecture
• Good trouble shooting skills and being able to mentor Linux specialists and handle Escalated calls.
• Musk have experience on open source tools like Github, SaltStack Chef, etc.
• Must have good scripting knowledge
• Must have comprehensive and expert knowledge of Linux based solution architecture and its hardware / software products.
• A solid understanding of TCP/IP, DNS, DHCP and other network fundamentals
• Experience in Scripting languages like Shell Script, Perl
• Proven Customer Service skills
• Good written and oral communication
Technical skills : (Required - Nice to have)
• Awareness of latest technologies and trends
• Knowledge of agile methodologies
• Must have the ability to identify and instill industry best practices.
• Proven Customer Service skills
• Excellent written and oral communication
Soft skills
• Create deep client impact
• Execution excellence
Area of responsibilities
The role is expected to carry out following function/activities as part of this job.
• Provides expert judgment and analysis for the design, development and implementation of desktop systems.
• Analyzes requirements to ensure the system meets performance needs.
• Ensures that all systems are working at optimal levels and offers support to application development team regarding new technologies and system requirements.
• Maintains, repairs, and troubleshoots desktop hardware and software packages.
• Assists with desktop/laptop images including updates, patches and performance/process enhancements.
• Has the ability to script, test and deploy automated desktop solutions
• Provide level2/3 desktop/ laptop break-fix support
• Responsible for writing documentation to describe existing and new environments, technologies and enhancements.
• Assists with the testing and selection of non-server computing hardware to be used within the enterprise.
• Assists with the design and maintenance of new images for desktops.
• Works with outside vendors as requested for incident resolution and to stay current on technology suitable for client environment (i.e. software, desktop images, and hardware).
• Assists with writing, testing, and installing packages for software upgrades/patches.
• Serves as a top tier desktop support.
• Work with offshore teams