Tech Lead-Print Services

Beschreibung

Job description
Overall Experience (in yrs.): 8 plus years
Location: Germany, Stuttgart

Technical skills (Required – Must to have)
· Should have more than 8 years of experience of working on large IT Operations delivering EUC Services.
· Should have prior experience in implementing and supporting Print Management Services for large IT operations.
· Should have working experience on tools such as Windows Print Manager, Kofax, LRS, Docuform Mercury etc.
Should have knowledge on Pint Services Architecture including build and implementation of new services.
· Should have an understanding of processes and quality aspects and good understanding of print services relevance to business.
· Should be hands on in terms of technology and have a good view of the Global Delivery Model.
· Should have good understanding of Microsoft Active Directory, TCP/IP, DNS, DHCP and other network fundamentals.

Language skills needed
German, English

Area of responsibilities
· Technical Management
o Act as a Technical Lead & Architect for the Print Services environment and assist in resolving any complex issue.
o Design, Plan, Test and Implement any new features/changes related to the Print environment.
· Service Management & Service Reporting
o Ensures the on-time delivery of scheduled and unscheduled services to maintain a high performing site, exceeding customer KPI’s and meeting business unit targets.
o Review, Analyze and set the action plan to adhere to SLAs defined. Review, direct and ensure SLA compliance across the region in order to ensure Approved SLA Process covering all services and meet the approved target
o Liaise with all other IT service functions to make sure that services are maintained.
· Customer Relationship Management –
o Leading daily coordination of site matters with the customer; represent Infosys to execute contractual obligations and respond to customer issues in a timely way.
o Primary interface for the customers in case of any escalation/complex issue which require immediate attention.


Contract length: 6 months
Job Types: Full-time, Contract
Salary: Up to 400.00€ per day