Beschreibung
Hallo zusammen,wir sind derzeit auf der Suche nach Kandidaten für folgende Position:
IT Service Manager (m/w/d)
Standort: remote + wahlweise Stuttgart, München, Hannover oder Bremen
Start: asap
Dauer: 12 months
Aufgaben:
- Point of Contact for escalated IT Incidents and update Client on ETA / Resolution / Workaround.
- Point of Contact for IT Teams and Vendors at across geographies.
- Point of Contact for future Infrastructure Enhancement and requirement gathering.
- Coordinate with IT teams at different client Sites for Incident resolution and Project Implementations
- Manage IT Service Delivery at onshore Locations
- Coordinate with Offshore IT Team for coherence with Business requirements.
- Monitor KPI for Incident, Problem and Change Management and provide Client feedback to Offshore Team.
- Work with PMO on short/long term IT Project implementations
- Work with Delivery SPOCs and client Business users on IT requirements
- Coordination with 3rd party vendor / contractors on IT System upgrade/break fix /new installations
- Vendor Contract and License Management
Skills:
- Service Management and Project Management Skills
- Working knowledge of EUC operations including Remote support and Deskside support
- Know how on ITIL Framework
- ITIL Certification would be recommended
- Experience in Stakeholder management
- Experience in Partner management
- Proven Customer Service skills
- Excellent written and oral communication
Haben Sie Interesse an diesem Projekt? Ich freue mich auf Ihre Kontaktaufnahme mit aktuellem CV, Stundensatz und Verfügbarkeit an
Freundliche Grüße
Ugur Kilic